Why is it that so many people make telephone calls to service numbers without having an idea of the question they want to ask?
Not a day goes by where I don't get a call along the lines of
"Person X called and said that I can come pick up my computer."
Thats it, there is no question. Just a statement. What response do people expect when they say things like that. My usual answer is "OK." followed by an awkward pause. Eventually I will say "did you have a question?". On a good call I will get a reply of "Oh I just wanted to make sure it was ready" or "I just wanted to know what time you folks closed" those are questions that can be answered, and while I wish they would have started the conversation, its still OK because we are getting somewhere. However on a bad call, and by bad I mean most, the person simply repeats their statement. It's confusing.
It boggles my mind, that people pick up a phone and call people with no intended purpose. So here is my request. Before you call somone, or some place. Think to your self "what is it I want to ask" If you have nothing to ask, then you have no reason to call. Now, your question does not need to be specific (although it helps). Just a vague idea of your purpose for calling me and I can go from there and ask you questions to get the information I need to help you. I can understand maybe if you had a question, but after a 45 minute hold time you have forgotten it...but no customer who gets to my phone line is ever on hold for more than 5 minutes, and even that is rare so there really is no excuse.
As a side note:
Please don't ask me how I am doing if your intention is to not even pause for a response. Whats the point? I'm sure you don't give a crap about how my day is (why would you, we aren't friends or even know each other) so why pretend.
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